Md. Zain, O. (2011). Inquisitions into the complain and the non-complain customers: The Malaysian customers’ insight. Centre for Promoting Ideas.
シカゴスタイル引用形Md. Zain, Osman. Inquisitions Into the Complain and the Non-complain Customers: The Malaysian Customers’ Insight. Centre for Promoting Ideas, 2011.
MLA引用形式Md. Zain, Osman. Inquisitions Into the Complain and the Non-complain Customers: The Malaysian Customers’ Insight. Centre for Promoting Ideas, 2011.
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