Mamat, M. (2013). The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. Research Management Institute (RMI).
استشهاد بنمط شيكاغوMamat, Mazlina. The Influence of Familiarity and Customer Involvement On Customer Service Experience in Malaysian Public Higher Education Industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. Research Management Institute (RMI), 2013.
MLA استشهادMamat, Mazlina. The Influence of Familiarity and Customer Involvement On Customer Service Experience in Malaysian Public Higher Education Industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. Research Management Institute (RMI), 2013.