The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan

• المؤلف الرئيسي: Sahidan, Nur Solatul Ima
• التنسيق: Student Project
• اللغة: English
• منشور في: Faculty of Business and Management 2008
• الموضوعات: Consumer satisfaction; Customer services. Customer relations; Job satisfaction
• الوصول للمادة أونلاين: http://ir.uitm.edu.my/id/eprint/26185/1/PPb_NUR%20SOLATUL%20IMA%20SAHIDAN%20BM%20M%2008_5.pdf; http://ir.uitm.edu.my/id/eprint/26185/

This study was an attempt to examine the effectiveness of Customer Management Department in Telekom Malaysia Consumer Sales Selangor in retaining their existing customers. The objectives of the study reported in this paper were to identify the satisfaction of customers towards TM Consumer Sales Sela...