A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]

• Main Authors: Abdull Rahman, Nurul Labanihuda, Samsul, Syaza Syahirah, Ibrahim Brian, Muhammad Shyazzwan, Idrus, Nurul Izzati
• 格式: Article
• 語言: English
• 出版: UiTM Cawangan Kedah 2022
• 主題: Consumer satisfaction; Customer services. Customer relations
• 在線閱讀: https://ir.uitm.edu.my/id/eprint/55302/1/55302.pdf; https://ir.uitm.edu.my/id/eprint/55302/

The hotel industry has the central element in contributing income for Malaysia. This study aims to examine the relationship between the service quality dimension and customer satisfaction in the three-star hotels in Perlis. The conceptual model is based on the SERVQUAL model, and the dimensions use...