Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir

• Main Author: Tahir, Mohamad Nazreen
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: Alms (Zakat); Electronic funds transfers
• Online Access: https://ir.uitm.edu.my/id/eprint/63761/1/63761.pdf; https://ir.uitm.edu.my/id/eprint/63761/

This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be assessed through 13 dimensions that cover four elements (Web Design, Customer Satisfaction, Assurance & Quality, and Information Provision). The data were analyzed using SPSS version 22 tools.