Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir
This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be asses...
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| フォーマット: | 学位論文 |
| 言語: | English |
| 出版事項: |
2015
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| オンライン･アクセス: | https://ir.uitm.edu.my/id/eprint/63761/1/63761.pdf https://ir.uitm.edu.my/id/eprint/63761/ |
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my.uitm.ir.637612022-07-28T07:37:33Z https://ir.uitm.edu.my/id/eprint/63761/ Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir Tahir, Mohamad Nazreen Alms (Zakat) Electronic funds transfers This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be assessed through 13 dimensions that cover four elements (Web Design, Customer Satisfaction, Assurance & Quality, and Information Provision). The data were analyzed using SPSS version 22 tools. 2015-01 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/63761/1/63761.pdf Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir. (2015) Masters thesis, thesis, Universiti Teknologi MARA. |
| institution |
Universiti Teknologi Mara |
| building |
Tun Abdul Razak Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Teknologi Mara |
| content_source |
UiTM Institutional Repository |
| url_provider |
http://ir.uitm.edu.my/ |
| language |
English |
| topic |
Alms (Zakat) Electronic funds transfers |
| spellingShingle |
Alms (Zakat) Electronic funds transfers Tahir, Mohamad Nazreen Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| description |
This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be assessed through 13 dimensions that cover four elements (Web Design, Customer Satisfaction, Assurance & Quality, and Information Provision). The data were analyzed using SPSS version 22 tools. |
| format |
Thesis |
| author |
Tahir, Mohamad Nazreen |
| author_facet |
Tahir, Mohamad Nazreen |
| author_sort |
Tahir, Mohamad Nazreen |
| title |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_short |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_full |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_fullStr |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_full_unstemmed |
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir |
| title_sort |
evaluation of online payment service quality: a case study with e-zakat online (lembaga zakat selangor online payment portal) / mohamad nazreen tahir |
| publishDate |
2015 |
| url |
https://ir.uitm.edu.my/id/eprint/63761/1/63761.pdf https://ir.uitm.edu.my/id/eprint/63761/ |
| _version_ |
1739834108850208768 |
| score |
13.252575 |