Hotel ammenities, customer satisfaction and customer experience: a test of mediation/ Faizal Azrin Abdullah, Tuan Ahmad Tuan Ismail and Abdullah Muhamed Yusoff

• المؤلفون الرئيسيون: Abdullah, Faizal Azrin, Tuan Ismail, Tuan Ahmad, Muhamed Yusoff, Abdullah
• التنسيق: مقال
• اللغة: English
• منشور في: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2022
• الموضوعات: Consumer satisfaction; Customer services. Customer relations; Hotels. Bed and breakfast accommodations
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/68153/1/68153.pdf; https://ir.uitm.edu.my/id/eprint/68153/; https://www.jthca.org/

Optimistic service experience, with its final effect on revisiting and repurchasing by customers, it appears to have gained little attention. This study starts by first outlining the concept of service experience and proceeds to differentiate between hotel amenities and customer satisfaction. The su...