The quality of Kopitiam physical environment: are patrons satisfied? / Safwana Nur Widad Safrin and Zurinawati Mohi

• المؤلفون الرئيسيون: Safri, Safwana Nur Widad, Mohi, Zurinawati
• التنسيق: مقال
• اللغة: English
• منشور في: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2022
• الموضوعات: Consumer satisfaction; Hospitality industry. Hotels, clubs, restaurants, etc. Food service; Restaurants, cafeterias, tearooms, etc.
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/72334/1/72334.pdf; https://ir.uitm.edu.my/id/eprint/72334/; https://www.jthca.org/

This study examines the physical environment quality of Kopitiam patron satisfaction. Kopitiams shows a good image and reputation among other coffee shops in Malaysia. Kopitiam's owner should be concerned about the physical environment quality. An extensive literature review identified seven di...