Service quality and customer satisfaction: a study at Perbendaharaan Malaysia Sarawak / Abang Nurfadli Abang Yusuf & Mohd. Taufiq Ahmad Jerry

• Main Authors: Abang Yusuf, Abang Nurfadli, Ahmad Jerry, Mohd. Taufiq
• 格式: Student Project
• 语言: English
• 出版: 2013
• 主题: H Social Sciences (General); Consumer satisfaction; Customer services. Customer relations; Research
• 在线阅读: https://ir.uitm.edu.my/id/eprint/76260/1/76260.pdf; https://ir.uitm.edu.my/id/eprint/76260/

Service quality plays important roles in nowadays organization. Customer service is a key factor in achieving organization success. It can either make or break your organization. Every organization management must recognize the reality that customer service is imperative in the success of their orga...