A study of customer's satisfaction towards Unit Trust Consultant (UTC) service quality / Dayang Noorazlinah Abang Noorzuki

• 主要作者: Abang Noorzuki, Dayang Noorazlinah
• 格式: Student Project
• 语言: English
• 出版: 2008
• 主题: Consumer satisfaction; Customer services. Customer relations
• 在线阅读: https://ir.uitm.edu.my/id/eprint/87451/1/87451.pdf; https://ir.uitm.edu.my/id/eprint/87451/

Service sector is a growing and recently has become the most important sector in most countries around the world. In addition, many countries has shift their major economic based from agricultural and manufacturing sector to service sector (Voon Boo Ho and Karen Kueh, 2004). Service sector can be in...