A transformative approach for ombudsman requirements in Malaysia / Muhamad Ikhwan Mohd Zain, Nur Ezan Rahmat and Ibtisam@Ilyana Ilias
In 2016, the Ombudsman for Financial Services (OFS) was established in Malaysia as the official scheme operator of the ombudsman. It operates as an alternative dispute resolution (ADR) platform for consumers and financial service providers, attempting to obtain satisfactory outcomes for all parties...
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| 格式: | Article |
| 语言: | English |
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Universiti Teknologi Mara Cawangan Pulau Pinang
2024
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| 在线阅读: | https://ir.uitm.edu.my/id/eprint/95505/1/95505.pdf https://ir.uitm.edu.my/id/eprint/95505/ http://ejssh.uitm.edu.my |
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