Identifying what services need to be improved by measuring the librarys performance
This is an exploratory attempt to use a modified version of SERVPERF to assess users satisfaction with the services provided by an ISO9000:2000 certified library at a private university in Malaysia where measuring performance would be an integral part to continuously improve quality of services. The...
Saved in:
| Main Authors: | , |
|---|---|
| 格式: | Article |
| 出版: |
2007
|
| 主题: | |
| 在线阅读: | http://eprints.um.edu.my/6157/ http://www.myjurnal.my/filebank/published_article/2177/514.pdf |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|