Relationship building : Hair beauty salons and their customers
The aim of this research was to investigate how service providers (Hair Beauty Salons) turn walk-in customers into loyal consumers and if service providers’ age influences their approaches in enhancing relationship with their consumers. Data was gathered through in-depth interview with thirty (30)...
保存先:
主要な著者: | Tudin , Rabaah, Tambabaki , Ellen |
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フォーマット: | Working Paper |
言語: | English |
出版事項: |
Universiti Malaysia Sarawak
2012
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主題: | |
オンライン・アクセス: | http://ir.unimas.my/id/eprint/226/1/Relationship_building_hair_beauty.pdf http://ir.unimas.my/id/eprint/226/ |
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