Determinants of pet owner's loyalty using modified SERVQUAL

• 主要な著者: Mat Ali, Emielia, Sabri, Mohamad Fazli, Mohd Nor, Norhariani, Megat Abd Rani, Puteri Azaziah, Yusof, Radduan, Wijekoon, Rusitha
• フォーマット: 論文
• 言語: English
• 出版事項: Growing Science 2021
• オンライン･アクセス: http://psasir.upm.edu.my/id/eprint/96650/1/ABSTRACT.pdf; http://psasir.upm.edu.my/id/eprint/96650/; http://growingscience.com/beta/msl/4444-determinants-of-pet-owners-loyalty-using-modified-servqual.html

The objective of the current study is to explore the factors affecting customer loyalty towards service quality at veterinary clinics in Kuala Lumpur. As veterinary clinic engaged with service businesses, it is fundamental to focus on the client’s perception of their service. A modified version of S...