Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider

• Main Authors: Abdul Rahman, Nor Aida, Mohammad, Mohammad Fakhrulnizam, Abdul Rahim, Suzari, Hassan, Rohail, Ahmad, Mohd Fauzi, Abdul Kadir, Suhaila
• 格式: Article
• 语言: English
• 出版: Medwell Journals 2018
• 主题: HF5410-5417.5 Marketing. Distribution of products
• 在线阅读: http://eprints.uthm.edu.my/5333/1/AJ%202018%20%28494%29.pdf; http://eprints.uthm.edu.my/5333/; http://dx.doi.org/10.3923/jeasci.2017.699.704

This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight se...