Toward software quality enhancement by Customer Knowledge Management in software companies
Customer Knowledge Management (CKM) plays an important role in the production of high quality software products. As CKM in Enterprise Software (ES) development is still immature, this raises questions on how CKM enablers can be used to help ES development companies improve their software quality. In...
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| Main Authors: | , , |
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| 格式: | Article |
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Elsevier Ltd
2018
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| 在线阅读: | http://eprints.utm.my/id/eprint/86238/ http://dx.doi.org/10.1016/j.tele.2017.09.007 |
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