Improving patient satisfaction at paediatric outpatient clinic services, Hospital Tuanku Fauziah

• المؤلفون الرئيسيون: Hashim, Haslizawati, Yus Kelana, Beni Widarman, Teo, Poh Chuin
• التنسيق: مقال
• اللغة: English
• منشور في: HRMARS 2021
• الموضوعات: HD Industries. Land use. Labor; HV Social pathology. Social and public welfare
• الوصول للمادة أونلاين: http://eprints.utm.my/id/eprint/96717/1/BeniWidarmanYus2021_ImprovingPatientSatisfactionatPaediatricOutpatient.pdf; http://eprints.utm.my/id/eprint/96717/; http://dx.doi.org/10.6007/IJARBSS/v11-i8/10826

This article aims to give an overview of the importance of customer satisfaction. In the context of the healthcare setting, patient satisfaction remains a useful indicator to measure customer satisfaction. Hence, reflecting the quality of healthcare services. Customer expectation and experience play...