Measuring customer satisfaction level at counter service, SunLife Malaysia Johor Bahru

• 主要な著者: Rosli, Suraya, Yus Kelana, Beni Widarman, Teo, Poh Chuin
• フォーマット: 論文
• 言語: English
• 出版事項: Human Resource Management Academic Research Society 2021
• 主題: HB Economic Theory
• オンライン･アクセス: http://eprints.utm.my/id/eprint/96748/1/BeniWidarman2021_MeasuringCustomerSatisfactionLevelatCounterService.pdf; http://eprints.utm.my/id/eprint/96748/; http://dx.doi.org/10.6007/IJARBSS/v11-i2/8875

This article was published, to identify significant effect between factors influencing customer satisfaction, in SunLife Malaysia Johor Bahru. Every business organization’s success depends on the satisfaction of their customers. Service quality is well recognized to influence the customer satisfacti...