Measuring customer satisfaction level at counter service, SunLife Malaysia Johor Bahru

• Main Authors: Rosli, Suraya, Yus Kelana, Beni Widarman, Teo, Poh Chuin
• 格式: Article
• 语言: English
• 出版: Human Resource Management Academic Research Society 2021
• 主题: HB Economic Theory
• 在线阅读: http://eprints.utm.my/id/eprint/96748/1/BeniWidarman2021_MeasuringCustomerSatisfactionLevelatCounterService.pdf; http://eprints.utm.my/id/eprint/96748/; http://dx.doi.org/10.6007/IJARBSS/v11-i2/8875

This article was published, to identify significant effect between factors influencing customer satisfaction, in SunLife Malaysia Johor Bahru. Every business organization’s success depends on the satisfaction of their customers. Service quality is well recognized to influence the customer satisfacti...