Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan

• المؤلف الرئيسي: Alnaser, Ahmad Salih Mheidi
• التنسيق: أطروحة
• اللغة: English; English
• منشور في: 2010
• الموضوعات: HF5415.33 Consumer Behavior.
• الوصول للمادة أونلاين: http://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf; http://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf; http://etd.uum.edu.my/2472/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393

This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a f...