Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan

• 主要作者: Alnaser, Ahmad Salih Mheidi
• 格式: Thesis
• 语言: English; English
• 出版: 2010
• 主题: HF5415.33 Consumer Behavior.
• 在线阅读: http://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf; http://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf; http://etd.uum.edu.my/2472/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393

This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a f...