Kualiti perkhidmatan dan kepuasan pelanggan dalam institusi zakat: kajian di Lembaga Zakat Alor Setar, Kedah

• المؤلف الرئيسي: Norida, Minhat @ Minhaj
• التنسيق: أطروحة
• اللغة: English; English; English
• منشور في: 2019
• الموضوعات: BP174 The practice of Islam; HF5415.33 Consumer Behavior.
• الوصول للمادة أونلاين: https://etd.uum.edu.my/8543/1/s820402_01.pdf; https://etd.uum.edu.my/8543/2/s820402_02.pdf; https://etd.uum.edu.my/8543/3/s820402_references.docx; https://etd.uum.edu.my/8543/

The issue of quality service and customer satisfaction at zakat institutions in Malaysia is still unsolved, especially involving payers and recipients of zakat. Despite many studies conducted at zakat institutions but still low number of studies that incorporate zakat payers and recipients regarding...