The impact of collection and dissemination of information towards public complaint on municipal services

• المؤلفون الرئيسيون: Zakaria, Zaherawati, Ngah, Kamarudin, Noordin, Nazni, Mohamed Sawal, Mohd Zool Hilmie
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2016
• الموضوعات: JS Local government Municipal government
• الوصول للمادة أونلاين: http://repo.uum.edu.my/20026/1/KMICe2016%2044%2048.pdf; http://repo.uum.edu.my/20026/; http://www.kmice.cms.net.my/kmice2016/files/KMICe2016_eproceeding.pdf

The Ministry of Housing and Local Government (MHLG) has introduced the Key Performance Indicators (KPIs) to as enhance the delivery of public services to customers due to 50 per cent of complaints received were on the failure or delays in attending or responding to the needs of customers.By using...