The impact of collection and dissemination of information towards public complaint on municipal services

• Main Authors: Zakaria, Zaherawati, Ngah, Kamarudin, Noordin, Nazni, Mohamed Sawal, Mohd Zool Hilmie
• Format: Conference or Workshop Item
• Language: English
• Published: 2016
• Subjects: JS Local government Municipal government
• Online Access: http://repo.uum.edu.my/20026/1/KMICe2016%2044%2048.pdf; http://repo.uum.edu.my/20026/; http://www.kmice.cms.net.my/kmice2016/files/KMICe2016_eproceeding.pdf

The Ministry of Housing and Local Government (MHLG) has introduced the Key Performance Indicators (KPIs) to as enhance the delivery of public services to customers due to 50 per cent of complaints received were on the failure or delays in attending or responding to the needs of customers.By using...