The level of TQM practices in tertiary education industry

• Main Authors: Romle, Abd Rahim, Mohd Rodzi, Safarina, Kamal Ideris, Muhamad Shah, Saberi, Nasarina, Mohamad Zabri, Akmal Hakim, Mahamad, Nor Azlindamazlini
• 格式: Article
• 语言: English
• 出版: International digital organization for scientific information (IDOSI) 2016
• 主题: HD28 Management. Industrial Management; LB2300 Higher Education
• 在线阅读: http://repo.uum.edu.my/22111/1/WASJ%2034%204%202016%20518%20522.pdf; http://repo.uum.edu.my/22111/; https://www.idosi.org/wasj/wasj34(4)16/17.pdf

The purpose of this paper is to identify the level of understanding on Total Quality Management (TQM) in education sector among undergraduate students in public university in Malaysia.Random sampling technique was applied in this study whereas 299 questionnaires were distributed.Thus, all the data...