APA Citation

Yeop Yunus, N. K. (2004). Service recovery strategy and customer satisfaction in higher education.

Chicago Style Citation

Yeop Yunus, Nek Kamal. Service Recovery Strategy and Customer Satisfaction in Higher Education. 2004.

MLA Citation

Yeop Yunus, Nek Kamal. Service Recovery Strategy and Customer Satisfaction in Higher Education. 2004.

Warning: These citations may not always be 100% accurate.