APA引文

Yeop Yunus, N. K. (2004). Service recovery strategy and customer satisfaction in higher education.

Chicago Style Citation

Yeop Yunus, Nek Kamal. Service Recovery Strategy and Customer Satisfaction in Higher Education. 2004.

MLA引文

Yeop Yunus, Nek Kamal. Service Recovery Strategy and Customer Satisfaction in Higher Education. 2004.

警告：这些引文格式不一定是100％准确.