Assessing service quality in the public sector services in Malaysia

• المؤلفون الرئيسيون: Impira, Alim, Yahya, Khulida Kirana, Mohd Shamsudin, Faridahwati
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2008
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://repo.uum.edu.my/9203/1/20.pdf; http://repo.uum.edu.my/9203/

The Malaysian government has implemented various administrative measures to upgrade and enhance efficiency and effectiveness of the public sector in providing quality service to its citizenry. Citizens are demanding more value for their money, better and fast service.A service delivery system that e...