APA Citation

Yeop Yunus Nek Kamal, M. G. A. (2017). Customer retention: Atonement oriented recovery strategies in the retail banking industry in Malaysia. Universiti Pendidikan Sultan Idris.

Chicago Style Citation

Yeop Yunus Nek Kamal, M Goury Arsalan. Customer Retention: Atonement Oriented Recovery Strategies in the Retail Banking Industry in Malaysia. Universiti Pendidikan Sultan Idris, 2017.

MLA Citation

Yeop Yunus Nek Kamal, M Goury Arsalan. Customer Retention: Atonement Oriented Recovery Strategies in the Retail Banking Industry in Malaysia. Universiti Pendidikan Sultan Idris, 2017.

Warning: These citations may not always be 100% accurate.