Communication in the workplace: request mitigations in Instant Messaging (IM) among native Malay speakers

• 主要な著者: Petani Mohd Noor,, Marlyna Maros,, Kesumawati Abu Bakar,, Normalis Amzah,
• フォーマット: 論文
• 言語: English
• 出版事項: Penerbit Universiti Kebangsaan Malaysia 2024
• オンライン･アクセス: http://journalarticle.ukm.my/24636/1/Gema%20Online_24_3_6.pdf; http://journalarticle.ukm.my/24636/; https://ejournal.ukm.my/gema/issue/view/1733

In workplace communication, being polite and clear is essential. However, achieving both simultaneously can be challenging, particularly when dealing with face-threatening acts like making requests. Requests can infringe on someone’s freedom of action, potentially leading to face threats, nece...