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Students' satisfactions towards library service quality at a local higher learning institution

A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further...

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書誌詳細
主要な著者:	Nouremon-Dai, Fatimah, Mohd Ali, Hairuddin
フォーマット:	図書の章
言語:	English
出版事項:	IIUM Press 2011
主題:	LB2300 Higher Education
オンライン･アクセス:	http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf http://irep.iium.edu.my/25602/ http://rms.research.iium.edu.my/bookstore/default.aspx
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