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Students' satisfactions towards library service quality at a local higher learning institution

A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further...

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书目详细资料
Main Authors:	Nouremon-Dai, Fatimah, Mohd Ali, Hairuddin
格式:	Book Chapter
语言:	English
出版:	IIUM Press 2011
主题:	LB2300 Higher Education
在线阅读:	http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf http://irep.iium.edu.my/25602/ http://rms.research.iium.edu.my/bookstore/default.aspx
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