Internal customer satisfaction towards HRM practices and its influence on external customers and organisational outcomes

• Main Authors: Wok, Saodah, Hashim, Junaidah
• 格式: Conference or Workshop Item
• 语言: English; English
• 出版: 2011
• 主题: H61.8 Communication of information
• 在线阅读: http://irep.iium.edu.my/30742/5/AHRD2011-KL-Proceedings.pdf; http://irep.iium.edu.my/30742/10/AC-20-FRP.pdf; http://irep.iium.edu.my/30742/; http://www.hrdupm.upm.edu.my/

This study measures the internal customer satisfaction towards HRM practices and its relationship with external customer satisfaction and with other organisational outcomes such as job satisfaction, employee commitment, and turnover intention. This study is unique because it examines the interna...