A knowledge management approach to citizen relationship management in e-government context

• Main Authors: Norshidah, Mohamed, Nor Shahriza, Abdul Karim, Mohamed Razi, Mohamed Jalaldeen
• 格式: Article
• 语言: English
• 出版: The Social Sciences Reserach Society 2013
• 主题: ZA4050 Electronic information resources
• 在线阅读: http://irep.iium.edu.my/31739/1/IJeBusi_%26_eGov_%282013%29.pdf; http://irep.iium.edu.my/31739/; http://www.sobiad.org/eJOURNALS/journal_IJEBEG/2013_no_1.htm

With globalization, the Internet and increasing demands from citizens,governments around the world are pressured to serve citizens and businesses electronically thus to adopt policies that reduce bureaucracy and be agile to changes in structure. This entails that the electronic government that has b...