Koay, K. Y. *. (2016). The mediating role of customer satisfaction in customer retention model: A Case of local automobile brands in Malaysia. Universiti Putra Malaysia Press.
استشهاد بنمط شيكاغوKoay, Kian Yeik *. The Mediating Role of Customer Satisfaction in Customer retention Model: A Case of Local Automobile Brands In Malaysia. Universiti Putra Malaysia Press, 2016.
MLA استشهادKoay, Kian Yeik *. The Mediating Role of Customer Satisfaction in Customer retention Model: A Case of Local Automobile Brands In Malaysia. Universiti Putra Malaysia Press, 2016.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.