A study on customers level of satisfaction on services provided by Multimedia College (Sabah) / Marida Sungkin

• 主要作者: Sungkin, Marida
• 格式: Student Project
• 语言: English
• 出版: 2006
• 主题: Consumer satisfaction; Customer services. Customer relations
• 在线阅读: https://ir.uitm.edu.my/id/eprint/103724/1/103724.pdf; https://ir.uitm.edu.my/id/eprint/103724/

A study was conducted on customers' level of satisfaction on services provided by Multimedia College (Sabah). Objectives of the study are to know the level of satisfaction among TM employees that based on demographic, to determine which SERVQUAL dimension that needs to be improved, and to ident...