The moderating effect of service types on the relationship between emotional intelligence and organization role / Abdul Kadir Othman, Mohamed Sulaiman and Ali Al-Kahtani

• 主要な著者: Othman, Abdul Kadir, Sulaiman, Mohamed, Al-Kahtani, Ali
• フォーマット: 論文
• 言語: English
• 出版事項: Research Management Institute (RMI) 2011
• 主題: Emotional intelligence. Emotional intelligence testing
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/13094/2/13094.pdf; https://ir.uitm.edu.my/id/eprint/13094/; https://smrj.uitm.edu.my/

Emotional intelligence (EI) is claimed to enhance pro-social behavior, however the claim cannot be generalized to the whole service industry, since services vary significantly. Some services require high levels of customization; while others focus on service standardization. In offering customized...