Queuing management towards achieving customer satisfaction in three-star hotel segment in Malaysia / Mohd Zool Fadli Ibrahim

• 第一著者: Ibrahim, Mohd Zool Fadli
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2010
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/17526/2/TM_MOHD%20ZOOL%20FADLI%20IBRAHIM%20HM%2010_5.pdf; https://ir.uitm.edu.my/id/eprint/17526/

In an intensely competitive world pressure, expectation of need to accomplish more in less time is likely the main priority of most hotels customers. Customer waiting time for service typically represents the first direct interaction between customers and most service delivery processes in hotel ope...