Queuing management towards achieving customer satisfaction in three-star hotel segment in Malaysia / Mohd Zool Fadli Ibrahim

In an intensely competitive world pressure, expectation of need to accomplish more in less time is likely the main priority of most hotels customers. Customer waiting time for service typically represents the first direct interaction between customers and most service delivery processes in hotel ope...

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书目详细资料
主要作者:	Ibrahim, Mohd Zool Fadli
格式:	Thesis
语言:	English
出版:	2010
在线阅读:	https://ir.uitm.edu.my/id/eprint/17526/2/TM_MOHD%20ZOOL%20FADLI%20IBRAHIM%20HM%2010_5.pdf https://ir.uitm.edu.my/id/eprint/17526/
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