Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri

Service quality seems to be accepted as a fundamental factor that will influence customer satisfaction towards service centre. However, it has been ignored regarding on the matter of service quality on customer satisfaction studies. The primary objective of this study was to investigate how service...

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主要作者: Mohd Zafri, Syahirah Aisyah
格式: Student Project
语言:English
出版: Faculty of Business and Management 2019
主题:
在线阅读:http://ir.uitm.edu.my/id/eprint/26008/1/PPb_SYAHIRAH%20AISYAH%20MOHD%20ZAFRI%20BM%20M%2019_5.pdf
http://ir.uitm.edu.my/id/eprint/26008/
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