Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof

• 第一著者: Yusof, Nurul Nadia
• フォーマット: Student Project
• 言語: English
• 出版事項: 2010
• 主題: Consumer satisfaction; Customer services. Customer relations; Insurance
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/30463/1/30463.pdf; http://ir.uitm.edu.my/id/eprint/30463/

The important issue of this research is to determine on service quality that affecting customer’s satisfaction in insurance industry. These means is there any relationship between all the independent variables with the dependent variable. This research basically focuses on the insurance policyholder...