Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi

• 主要な著者: Abdul Wahab, Norasheda, Mohd Razi, Nur Fazidah
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: 2010
• 主題: Consumer satisfaction; Customer services. Customer relations
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/34022/1/34022.pdf; http://ir.uitm.edu.my/id/eprint/34022/

Many health organizations are currently moving to offer their service effectively to the customers. However, providing excellent services to the customers is not an easy task since service delivery in the hospital may require a dynamic composition of a number of elementary services in an organizatio...