Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]

• 主要な著者: Ismail, Norisfarizan, Ramli, Azura, Zahari, Mohd. Izwan, Ahmad, Jasmine
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: 2010
• 主題: Consumer satisfaction; Customer services. Customer relations
• オンライン･アクセス: http://ir.uitm.edu.my/id/eprint/34042/1/34042.pdf; http://ir.uitm.edu.my/id/eprint/34042/

This study focuses on identifying the factors causing delay on issuing Certificate of Completion and Compliance (CCC) and customer’s level of awareness on the process of getting those certificates. Certificate of Completion and Compliances (CCC) is an official certificate which acknowledged and cert...