Factors affecting customer satisfaction based on service quality dimension in the electricity sector : a study in SESB Kudat, Sabah / Nur Hasana Ismail

• 主要作者: Ismail, Nur Hasana
• 格式: Student Project
• 语言: English
• 出版: 2018
• 主题: Consumer satisfaction; Customer services. Customer relations
• 在线阅读: https://ir.uitm.edu.my/id/eprint/49089/1/49089.pdf; https://ir.uitm.edu.my/id/eprint/49089/

This research was conducted to find and get a better understanding of service quality. level and to examine the relationship between service quality dimension and customer satisfaction. SERVQUAL model will be used to. measure customer satisfaction of service provided by Sabah Electricity Sdn Bhd (SE...