Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan

• 第一著者: Safwan, Neder
• フォーマット: Student Project
• 言語: English
• 出版事項: 2016
• 主題: Consumer satisfaction; Customer services. Customer relations
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/82896/1/82896.pdf; https://ir.uitm.edu.my/id/eprint/82896/

The purpose of this study is to identify the effect of service quality dimension (SERVQUAL model) towards customer satisfaction One Serve Kuala Lumpur City Hall counter. The five dimension of SERVQUAL have been influence on customer satisfaction. The five dimensions are tangible, reliability, respon...