Telekom Malaysia: customer satisfaction towards centrex services in Kota Kinabalu area / Roslinda Juanis

• Main Author: Juanis, Roslinda
• Format: Student Project
• Language: English
• Published: 1999
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Malaysia; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/59427/1/59427.pdf; https://ir.uitm.edu.my/id/eprint/59427/

"The customer is King." 'The customer is always right.' We put our customers first.' Look after your customers, and they will look after you.'... the world is full of pious sayings about customer service. Ten years since corporatization and Telekom Malaysia Berhad has...