Consumer complaint behavior: factors that influence consumer in Baling district to complaint / Shahira Hussain

• 主要作者: Hussain, Shahira
• 格式: Student Project
• 語言: English
• 出版: 2017
• 主題: Customer services. Customer relations; Consumer complaints. Complaint letters; Statistical methods
• 在線閱讀: https://ir.uitm.edu.my/id/eprint/62315/1/62315.pdf; https://ir.uitm.edu.my/id/eprint/62315/

The study aims to research consumer complaint behavior. The main purpose of this study is to identify factors that influence consumer in Baling district to complaint. The consumer that come to KPDNKK Baling’s branch and consumer who lived at Baling district was choose to be the respondent of this re...