Customer perception towards service environment in terms of ambient condition provided by Telekom ( consumer sales ) in Kota Kinabalu / Hazurah Jumatdin

• المؤلف الرئيسي: Jumatdin, Hazurah
• التنسيق: Student Project
• اللغة: English
• منشور في: 2010
• الموضوعات: Perception; Customer services. Customer relations
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/79160/1/79160.pdf; https://ir.uitm.edu.my/id/eprint/79160/

Service environment communicate and determine the positioning of the service, shape employee as well as customer productivity. That also can guide customers through the delivery system, and may represent a core competitive advantage. This study is about Customer perception towards service environmen...