Service quality and client’s satisfaction: a case study among employees at a government agency in Kota Samarahan towards counter services in Urban Transformation Centre (UTC) Kuching / Leviana Andrew, Siti Fatimah Abdul Latiff and Haniz Izyan Izzati Ali

• المؤلفون الرئيسيون: Andrew, Leviana, Abdul Latiff, Siti Fatimah, Ali, Haniz Izyan Izzati
• التنسيق: مقال
• اللغة: English
• منشور في: 2021
• الموضوعات: Customer services. Customer relations
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/87524/1/87524.pdf; https://ir.uitm.edu.my/id/eprint/87524/; https://e-ajuitmct.uitm.edu.my/v3/

The study of service quality and clients’ satisfaction has been used by organisations to deliver better services to their clients. While many studies have been done on this topic from the perspective of the public towards the government service, there were few emphases from the perspective of the go...