An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Mohamad Alif Hamidon

The purpose of this study is to examine the impact of service quality and customer knowledge towards customer loyalty on Islamic banking. A model designed by Parasuraman called SERVQUAL was used to measure the customer satisfactions on Islamic banks service quality. In this model, there are five (5)...

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書目詳細資料
主要作者: Hamidon, Mohamad Alif
格式: Thesis
語言:English
出版: 2014
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在線閱讀:https://ir.uitm.edu.my/id/eprint/94138/1/94138.PDF
https://ir.uitm.edu.my/id/eprint/94138/
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